Every service is hands-on
A lash set is two hours with your hands beside someone's closed eyes. You are not picking up, and the phone knows it.
// for med spas, lash & aesthetics
You cannot answer with a client's eyes closed.
Lash, brow, facial and injectable work is hands-on and hours long. The AI picks up mid-service, answers the pricing and prep questions, and takes the booking details for the next one.
From $149/mo · set up in minutes · 30-day money-back
// how the call goesSample · not a recording
- Handled · AIHi, this is the AI assistant for the studio. This call may be recorded for quality. ¿Español or English?
- CallerEnglish. How much is a full set of lashes, and how long does it take?
- Handled · AIA classic full set is on our menu at a set price and takes about two hours. Hybrid and volume are a little more. Have you had extensions before?
- CallerFirst time.
- Handled · AIThen it's the full set rather than a fill. Come with clean lashes and no mascara. There's a deposit to hold the slot, which comes off the total.
- CallerThat's fine. Thursday?
- Handled · AIThursday at 10 or at 2. I'll email you the deposit link and the prep steps once you pick.
An illustration of the booking rules, not a recording of a live call.
// why this trade misses calls
Three reasons the phone rings out.
The questions repeat forever
How long does it last, what do I do beforehand, can I wear makeup, how much is a fill. The same eight questions, all day, every day.
No-shows cost the whole slot
A two-hour appointment that doesn't turn up is two hours you cannot resell at short notice.
// pick the one that sounds like you
Three ways people arrive here.
You already know which one you're in. The prices are what they cost. No quote form standing between you and a number.
Start from nothing
Bookings come through DMs and a phone nobody can reach mid-service.
Nothing online, nothing answering, and the work arrives by word of mouth. You get a page people can actually be sent to, and a line that picks up while you work.
Replace what's not working
A front-desk shift or an answering service is covering hours you can't.
Voicemail, a call-answering service reading from a script, or whoever is nearest the phone. The line takes it over: same number, your prices, your booking rules, every hour of the day.
Add to what you have
The booking software is fine; the calls that never make it in are not.
The site is fine and the work is coming in. The phone is the hole. Put the line in front of it, then add one AI employee to do the chasing you never get to.
Phone plans carry a one-time setup because a person builds the line from your price list · every number on pricing
// built, not configured
What it has to know.
A person loads all of this from your own price list and booking rules before the line goes live, then keeps adjusting it once real calls start coming in. That is what the one-time setup on every plan pays for. It is not a form you fill in.
- Your full service menu and what each one actually costs
- Prep instructions and aftercare, in the words you'd use
- How long each service takes, so it quotes a fill and a full set as the different jobs they are
- Your deposit policy, and your cancellation window
- New client versus fill or top-up, which are different appointments
- Which questions are clinical and must wait for you
// the whole loop, both ends
What the caller gets, and what lands on your side.
The caller
They dial the number they already have for you
Nothing you've printed changes. Your line forwards to the receptionist with one carrier code, and the caller never sees a different number.
Forwarding on and off is a dial code you control
The line
It says what it is, then does your job
Discloses that it's an AI, works from your services, your prices and your booking rules, and either takes the booking details, puts an urgent caller through to you, or takes the message.
English or Spanish, caller's choice, every plan
Your side
The call is written down: length, outcome, and a summary
Every call lands in your record with how long it ran, how it ended and a written summary of what was said. Add the weekly-report AI employee and that record is emailed to you every Monday: calls answered, time on the phone, average and longest call, and what the last few were about.
Weekly report is an add-on from $299/mo
Two things are not switched on yet, and you should read them here rather than find out on a Saturday. A text or email to you on every single call: Handled has no SMS channel connected. And writing the booking into your calendar: the line takes the details and they land in the call record, but nothing writes to Google Calendar or anywhere else. That one is being built.
// we have shipped in this trade
Femme Aesthetika
A five-page practice site built on her own olive palette rather than a template: service menu with real treatments and prep notes, the academy that sells training seats, and booking one button from every page.
That's a website and owner portal we built and shipped. You can open it right now. It is not a phone line we answer for them. Handled Phone has no customers yet; you would be the first. We're showing it because it's how we know what this trade actually books, and because you can check it.
— Not a franchise. Not a course.
We're the boring opposite of an AI franchise.
The FTC banned Air AI for $18M in March 2026 over fake earnings claims. We're the opposite: no licensing fee, no reseller program, no promises about what you'll make. Just an AI receptionist that answers your phone, and a person who sets it up and keeps it tuned.
// public receipts
- Who runs it
- Florida-registered · on the public recordVerify on FL Sunbiz ↗
- Earnings claims
- None. No promises about what you'll make, and no testimonials we can't prove.
- Refunds
- 30 days to get your money back on Line, Starter and ProPricing terms ↗
- What callers hear
- Every call opens by saying it's an AI: FCC · TCPA · CA AB 2905 · NY GBL § 396-b. The scripts are published.Read the scripts ↗
// the details most companies leave out · ftc air ai action march 2026
// the six things everyone says
Say the reason you'd say no.
Each of these is answered by something that already works, not by something we intend to build. Where the answer is “that isn't switched on yet,” it says that instead.
“I'd have to change my number.”
No. You keep the number on your van, your window and your cards. You dial one forwarding code from your business phone (*72 on Verizon, *21* on AT&T, **21* on T-Mobile, or a setting in your VoIP portal) and calls arrive at the line. Dial the cancel code (*73, #21#, ##21#) and they ring straight to you again.
“I'd be locked into a contract.”
It's monthly. Cancel any time by replying to your last invoice or emailing hello@handled.build. Cancelling stops the next renewal. The period you've paid for runs to its end, and there's no proration either way.
“What if it doesn't work for my shop?”
30-day money-back on Line, Starter and Pro. The Industry plan at the top of the ladder does not carry it, because it's scoped to your business from day one, and we'd rather put that in the objection than in the small print.
“My callers will think they've been tricked by a robot.”
They're told in the first sentence. Every call opens "Hi, this is the AI assistant for [your business]. This call may be recorded for quality." That isn't a courtesy. FCC synthetic-voice rules, California AB 2905 and New York GBL § 396-b all require the disclosure, and it's written into the prompt rather than left to the model.
“Half my callers speak Spanish.”
English and Spanish are on every plan, from the first ring, and the caller picks. It isn't a paid add-on and it isn't English run through a translator. A caller can switch language mid-call.
“It'll make up a price and I'll have to honour it.”
It quotes from the list you sign off on and nothing else. The prompt forbids discounts, waivers, price-matching and ballparks, and it is built to refuse a number a caller floats first. Anything it hasn't been given (a repair it can't see, a quote that depends on your judgement) goes to you instead of getting invented.
The full versions are on terms and the refund policy. Neither is longer than this page.
The phone line
The line that never sleeps.
Four plans from $149 · $500 setup · cancel anytime. Website and app prices are public too: see /pricing.
Get started.
$249/month
One line for a one-person shop. $500 setup. 30 days to get your money back. Quieter phone? Line is $149/mo for 200 minutes.
- 500 minutes of calls a month
- Built in English, in Spanish, or to switch between them
- Takes the booking on the call and records the whole thing
- Hands the call to you when it needs a person
The pro line.
$549/month
For a phone that rings all day. Every call comes back written up, and a person tunes the line every month on what actually came through it.
- 1,500 minutes of calls a month
- Tuned every month on your real calls · we answer you first
- Every call recorded, transcribed and written up
- Optional: a copy of your own voice, or keep a preset
Industry tuned.
$1,200/month
For barbershops, insurance offices, dental, legal, real estate and medspas.
- Everything in Pro
- 5,000 minutes of calls a month · $0.15 a minute past that
- Knows your trade's words: the services, the questions people ask
- Every detail lands in the right field of your software
- Tuned every two weeks · your own Slack channel
Need more than the phone?
Add a website, an app, or someone to run your social media.
Put your plan together// common questions
Straight answers.
Will it answer medical questions?
No. Anything clinical (reactions, contraindications, whether a treatment suits a condition) is handed to you. It answers price, timing, prep and aftercare, which is the overwhelming majority of what the phone asks.
Can it take a deposit?
It sends the deposit link during the call and the booking holds once it's paid, which is the only thing that reliably reduces no-shows on a two-hour slot.
Does it know a fill from a full set?
Yes, and that matters. Booking a new client into a fill slot costs you an hour you can't get back. It asks first.
Is it bilingual?
English and Spanish on every plan, caller's choice from the first ring.
What does it cost?
The phone line starts at $149/mo for 200 min/mo, with a one-time $500 setup on every plan because a person builds the line from your price list rather than handing you a form. The ladder is Line $149/mo (200 min/mo), Starter $249/mo (500 min/mo), Pro $549/mo (1,500 min/mo), Industry $1,200/mo (5,000 min/mo). 30-day money-back on Line, Starter and Pro. If you also need the website, a Landing Page is $597 one-time and a teardown of the site you already have is $297.
// where these clients are
Handled is run out of Royal Palm Beach, Florida, and most of the work above is within an hour of it: Royal Palm Beach, Wellington, West Palm Beach, Palm Beach Gardens, Jupiter and Palm Beach County. The line itself works anywhere in the country; the reason to mention the map is that we have actually stood in these businesses.