Receipts, not rhetoric. The exact words the AI says, the laws behind them, and the documents a caller (or your lawyer) can check in 30 seconds.
"Hi, this is the AI assistant for [Business]. This call may be recorded for quality. How can I help you today?"
It says it's an AI and that the call may be recorded the moment it picks up, before it asks the caller anything.
"Yes — I'm an AI built for [Business]. I can take a message, book your appointment, or transfer you to a human. Which works?"
Honest by default. It never denies it. That is our position under CA SB 942, NY GBL §396-b and the FCC's 2024 TCPA rules.
"Understood — I'll note that and have [Owner] call you back directly instead."
Consent happens at the start of the call, not part-way through: the recording notice is in the opening line, before any question is asked, so a caller who keeps talking has been told. A caller who would rather not be recorded gets a message taken and a callback from a person. There is no pause part-way through the call — we don't claim one.
"Connecting you to [Business] now — one moment." · or, if no transfer number is set: "Let me take your number and they'll call you back within 30 minutes."
Depends on what you set up, and the assistant is told which one is true so it never promises the wrong thing. With a transfer number set, it puts the call through live and says so first — never silently. Without one, it takes a message and promises a callback within 30 minutes. The transfer number can't be the same line you forward to us; we block that when we set it up, because the call would loop back into the AI.
Email hello@handled.build. Plain-English answer in one business day.
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