The fair
contract.

Handled is operated by Christian G Flair LLC, a Florida limited liability company ("we", "us", "Handled"). When you create an account, you ("Customer") accept these terms. If you accept on behalf of a company, you represent that you have authority to do so.

An AI voice receptionist that answers your business line, qualifies leads, takes booking details on the call (caller name, number, what they need, and the day and time they want), transfers calls to you, and records, transcribes and summarises every call into your account. Writing those events into your calendar, or into a third-party CRM, is not part of the Service today. Plans are Line ($149/mo), Starter ($249/mo), Pro ($549/mo), and Industry ($1,200/mo), priced as listed on /pricing.

We deploy your assistant inside 48 hours of a complete onboarding. The clock starts when you finish the setup wizard at /onboarding, not when you pay. In practice the assistant is built and your forwarding number issued in the same session, so 48 hours is the outer bound rather than the schedule. Live in more is your refund trigger (see §5).

You will not use Handled to place outbound calls without the recipient's prior consent, to harass, defraud, impersonate, or violate any applicable law including the TCPA, FTC robocall rules, CCPA, or state-specific recording laws.

You will keep your business operating as represented. The assistant is licensed for the business you signed up for, not for resale to other operators (white-label is a separate agreement).

You own your account data, your call recordings, and your transcripts. Handled is your processor. We operate the service and act only on your instructions. The Privacy Policy and DPA describe what we collect and how it flows. We do not train external models on your data.

Plans bill monthly via Stripe. Line, Starter and Pro plans include a 30-day money-back guarantee from first charge. Request it via hello@handled.build and we refund the most recent charge in full.

Paid working sessions ($250 + $8 card processing, one-time via Stripe) are credited in full toward your first invoice if you engage Handled; reschedule freely by replying to your confirmation. Undelivered sessions are refundable in full on request at any time; delivered sessions are not refundable in cash, but the $250 credit toward your first invoice does not expire. If Handled cancels and cannot rebook you, the charge is refunded in full.

Cancel any time by replying to your last invoice or emailing hello@handled.build. Cancellation stops the next renewal; the current period runs to its end with no proration. The Industry plan is monthly and does not carry the 30-day money-back guarantee, which applies to Line, Starter and Pro first charges only.

Payments run through Stripe. Depending on the transaction you may see cards, Link, or ACH bank debit at checkout; Handled never sees or stores your card number or bank credentials. Bank debits can take several business days to settle. Work begins once payment settles, not at checkout.

Larger builds can be split into a deposit plus milestone invoices as the work ships. Milestone plans are Handled's own merchant payment schedule. They are not loans, not credit, and not a product of Klarna, Afterpay, Affirm, or any other lender. There is no application and no credit check.

If a third-party financing option (such as a buy-now-pay-later provider) ever appears at checkout, it is offered by that independent provider through Stripe, subject to the provider's own eligibility rules, approval decision, and terms. Handled does not make credit decisions, does not set financing terms, and receives no application information. Refunds on such purchases are processed back through the original payment provider under its rules.

We target 99.5% monthly uptime measured at the layers we actually operate: Vapi for voice, Vercel for the dashboard, Supabase for your data and Resend for account and booking email. Scheduled maintenance is announced ahead of time. We don't promise zero outages. We promise transparent reporting and a status page (/status) when an incident is in progress.

Handled is provided "as is" without warranties of merchantability or fitness for a particular purpose. Voice AI is probabilistic. It can mishear, mistime, or mistranscribe. You agree to monitor your assistant in the first weeks and report tunable issues to support so we can fix them.

Handled uses third-party voice and language-model providers (currently Vapi for voice infrastructure, and Anthropic Claude with OpenAI as fallback for AI logic) to power the receptionist. We do not guarantee continuous availability of any specific model. If a provider changes pricing, access, terms, or is itself restricted, including by US government directive (for example, the June 12, 2026 Claude Fable 5 / Mythos 5 export-control shutdown), we may swap providers, downgrade the underlying model tier, or temporarily disable AI features without prior notice. Service continuity at the receptionist level is what we commit to; specific model selection is not.

To the extent permitted by law, our total liability under these terms in any 12-month period is limited to the amount you paid us in that period. We are not liable for indirect, incidental, or consequential damages including lost profits or lost business.

We may suspend or terminate your account if you breach these terms, if we are required to by law, or if you stop paying. We will give you 7 days to remedy a non-payment before suspension. We will provide a 30-day data export window after termination.

These terms are governed by Florida law without regard to conflicts of law principles. Disputes are resolved in the state or federal courts of Palm Beach County, Florida.

Material changes to these terms are emailed to active customers with at least 14 days' notice. Continued use after the effective date is acceptance.