Thirty days.
Money back.
Try Handled for 30 days. If it's not pulling its weight, email hello@handled.build from the address on your account. We refund the most recent charge in full inside two business days. No retention call.
What's covered
Line ($149/mo), Starter ($249/mo) and Pro ($549/mo) plans: first monthly charge fully refundable inside 30 days from the charge date.
Industry ($1,200/mo): no money-back window. It's the white-glove tier: scoped and tuned to your business from day one, so it's excluded from the 30-day guarantee. It bills monthly and you can cancel any time.
Working sessions ($250 + $8 card processing)
The $250 consulting session is credited in full toward your first invoice if you hire us, exactly as stated at checkout. The $8 card-processing line is not credited.
Reschedule any time by replying to your confirmation email. No fee, no limit.
If Handled cancels your session and can't find you a new time, the full charge ($258) is refunded.
Haven't taken the session yet and want out? Full refund on request: the whole $258, including processing, no questions. Sessions never expire, so this only ever happens by your choice.
Once the session is delivered there's no cash refund, but the $250 credit toward your first invoice never expires.
What's not
Handled Builds (Audit $297 / Landing Page $597 / Build $1,997 / Build+ $3,997+) are scoped one-time engagements and are non-refundable once kickoff has happened. If we miss a delivery date defined in the SOW, the SOW dictates remedy. Optional Flair Care retainer is month-to-month and cancellable any time.
Handled Apps (App $9,997 / Native app from $75,000) are scoped one-time engagements, non-refundable once kickoff has happened. Native builds are paid in stages tied to delivery: each stage is invoiced against work you've already opened on your phone, and you can decline the next stage. Completed stages aren't refundable. Paid discovery credits toward the build if you proceed, and isn't refundable if you don't. You keep the prototype either way.
Custom voice clone fees: once the cloning session is complete and the voice is delivered, it's non-refundable.
Vapi pass-through usage: call minutes consumed past your included pool aren't refundable; we'll show usage clearly on your invoice so it never surprises. (There is no per-message charge, because no messaging channel is switched on. See /messaging.)
How refunds are processed
Refunds always go back through the original payment method and provider: the card, Link, or bank account you paid with. Stripe handles the movement; we never take card or bank details to issue one.
Deposits and milestone invoices on Builds and Apps follow the same rules as the product they belong to: refundable before kickoff of the work they cover, not after it ships. Milestone plans are Handled's own payment schedule, not third-party financing, so there's no lender involved in a refund.
If a charge is refunded or disputed, related fulfillment pauses: an unshipped build comes off the board, an unredeemed session credit is voided, a hosting subscription tied to the order is cancelled at period end, and dashboard access tied to the purchase is revoked. Anything already delivered (a live site, a completed session) stays governed by the sections above.
If you ever pay through a third-party financing provider at checkout, that provider's own refund timeline applies on their side. We refund through Stripe the same way, and the provider settles your installments under their terms.
How to request
Email hello@handled.build from the email address on your account with the subject "Refund". Include your business name. We respond inside one business day, refund inside two. Stripe usually surfaces the refund on your statement in 5–10 days depending on your bank.
After 30 days
Cancel any time by replying to your last invoice email. Cancellation stops the next renewal; the current period runs to its end with no proration. We don't bill again.