Every call. Followed up.
Recaps, reminders, review asks — sent through whatever channel your customers actually use. WhatsApp by default (free tier), SMS through any major US carrier, and email always. You pick the mix. We wire it up.
Free ≤1,000 conv/mo · then $0.005–$0.10/conv
Meta WhatsApp Business Cloud API — sends recaps, reminders, and review asks straight into your customer's WhatsApp thread.
Best for
Best for FL / LATAM / EU customers who already text on WhatsApp.
- No carrier account required
- Free tier covers most small operators
- Delivery reads (double-check-marks) confirmed back to your inbox
- Rich media — images, PDFs, click-to-call buttons
Setup
We handle Meta Business verification + template approval. You just add hello@handled.build to your Meta Business Manager as an admin.
SMS
Carrier passthrough · usually $0.01–$0.03 per message
Handled wires into any major SMS carrier. Same automations as WhatsApp — recaps, reminders, review asks — routed through the number your customers already trust.
Best for
Best for US-only customers whose books skew SMS-first (contractors, insurance, dental).
- Bandwidth, Vonage, MessageBird, or Twilio
- You keep the account — we just wire the number to Handled
- Two-way texting — replies land in your inbox with the call context attached
- A2P 10DLC registration handled with you (US carrier requirement)
Setup
We help you pick the right carrier for your volume + region, register your number for A2P 10DLC, and wire it into Handled. Setup ~1–2 business days.
Included in every plan
Every call, booking, and event is also archived by email. Recaps, ICS calendar attachments, invoicing — all delivered via Resend.
Best for
Always-on fallback — no carrier, no verification, works everywhere.
- Recap email with transcript + audio link after every call
- ICS attachments on every booking (Google/iCal/Outlook drop-in)
- Invoicing + receipts via Stripe
- Zero setup — works from day one
Setup
Nothing to configure. Ships on by default with every plan.
// what's shipped · what we set up with you
Email recaps + calendar ICS attachments are shipped and running today for every deployment. WhatsApp is one setup call away — we handle Meta Business verification with you. SMS is a wire-up job: pick your carrier, get your number registered for A2P 10DLC, we route traffic. Nothing on this page depends on Twilio specifically — you own the account, we plug in.