One inbox. A human reads it.
Every email lands with a person. No ticket robot. An AI sorts the queue so nothing sits. Most replies go out the same day, and a line that's down comes before everything else.
Quick answers.
Something brokeMy assistant just missed a call. What do I do?+
Email hello@handled.build with the time and the caller's number. We pull the full call log and the record from the phone company, work out whether it was the network, the AI, or the way the call was routed, and fix it the same day if it's something we can tune.
ChangesI want to update my greeting / hours / transfer rules.+
Reply to your last invoice, or email hello@handled.build with what you'd like changed. Changes are included on every plan. On Pro we tune it every month, on Industry every two weeks.
BillingI want to cancel.+
Reply to your last invoice, or email hello@handled.build from your account email. Cancelling stops the next payment. The month you've already paid for runs to the end. The refund policy covers the 30-day money-back window.
BillingI'm seeing a Stripe charge I don't recognize.+
Email hello@handled.build with the last 4 digits of the charge and the date. We refund mistaken charges immediately and Stripe will show it on your statement within 5–10 days.
Reach a personCan I talk to a human?+
Yes. Every support email lands with a person, with an AI sorting the queue. If you need someone straight away, write "please escalate" in the first line and we get paged.
StatusWhere do you publish incidents?+
Anything going wrong right now shows on /status. We only alert you when it actually affects your line, not for problems elsewhere that don't touch you.