One inbox.
Fifteen minutes.
Echo (our AI support operator) reads every email and replies in under fifteen minutes during business hours. Anything that needs a human gets escalated to Christian.
Quick answers.
My assistant just missed a call. What do I do?+
Email help@handled.build with the time and the caller's number. We pull the Vapi log + Twilio leg, identify whether it was network, model, or routing, and patch the same day for tunable issues.
I want to update my greeting / hours / transfer rules.+
Reply to your last invoice or email help@handled.build with what you'd like changed. Tuning is included on every plan; Pro and Vertical get scheduled monthly tuning slots.
I want to cancel.+
Open your dashboard → Billing → Cancel, or reply to your last invoice. Cancellation stops the next renewal. The current period runs to its end. See refund policy for the 30-day money-back window.
I'm seeing a Stripe charge I don't recognize.+
Email help@handled.build with the last 4 digits of the charge and the date. We refund mistaken charges immediately and Stripe will show it on your statement within 5–10 days.
Can I talk to a human?+
Yes. Echo (our AI support operator) reads every email and either resolves it or escalates to Christian. If you need a human directly, write "please escalate" in the first line and Christian gets paged.
Where do you publish incidents?+
Active incidents go to /status. We don't auto-page customers for partial-region issues that don't affect their assistant — only deployment-impacting events.